The Deskery
Case study to enhance and update The Deskery’s internal customer support and ticketing system for a more user friendly and streamlined platform.
Role
UX Designer
Year
2025
Client
The Deskery
Duration
2.5 Months
Responsibilities
User Research, Persona Development, Wire-framing, Prototyping, UX Design- Desktop
Project Overview
The Problem
Remote customer service teams often struggle with disjointed tools, unclear workflows, and limited visibility into support performance.
The Goal
Design a responsive website that streamlines ticket management, improves team collaboration, and provides easy access to real-time data and performance insights.
Personas
User Journey Map
Ideation
I love kicking off projects with messy, colorful thinking in FigJam — it helps me visualize user needs, workflows, and early ideas all in one space
